Shipping Policy

Last updated: July 30, 2026

This Shipping Policy explains how ADX Wellness (“we,” “us,” “our”) processes, packages, and ships orders placed through adxpep.com. By placing an order you agree to the terms below.

1. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before 2:00 PM Eastern Time on a business day are typically prepared and dispatched the same day. Orders placed after that cutoff, or on a weekend or holiday, are processed on the next business day.

All orders are subject to verification and inventory confirmation before dispatch. If an item becomes unavailable after your order is placed, we will contact you to arrange a substitution, a partial shipment, or a refund of the affected item.

2. Shipping Destinations

We currently ship to destinations within the United States, including Alaska, Hawaii, and U.S. territories. We do not ship to countries or jurisdictions where the sale, import, or possession of research chemicals is restricted or prohibited. We reserve the right to refuse or cancel any order to a destination we cannot lawfully serve.

We do not ship to freight forwarders. Orders identified as being routed to a freight forwarding address may be cancelled and refunded.

3. Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on destination and service level, and are displayed before you complete payment. Standard domestic delivery is typically 3–5 business days after dispatch. Expedited options, where available, are typically 1–2 business days after dispatch.

Delivery estimates are provided by the carrier and are not guaranteed. Transit times do not include order processing time, and they may be extended by weather, carrier backlogs, holidays, or other events outside our control.

4. Tracking

Once your order is dispatched, we will email a tracking number to the address on the order. Tracking information may take up to 24 hours to become active in the carrier’s system. If you have not received tracking details within two business days of your order confirmation, please contact us.

5. Packaging and Handling

All orders ship in plain, unbranded outer packaging with no description of the contents on the exterior. Lyophilized material is packaged to protect it in transit; certain items ship with insulation or cold packs where appropriate. Cold packs are intended to moderate temperature during transit and may arrive partially or fully thawed. This is normal and does not, on its own, indicate that the material has degraded.

Upon receipt, inspect your order promptly and transfer material to appropriate storage as described on the relevant product page.

6. Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not able to reroute a package once it has been dispatched. Orders returned to us as undeliverable due to an incorrect or incomplete address may be reshipped at your expense, or refunded less original shipping costs.

7. Lost, Delayed, Damaged, or Stolen Shipments

If tracking shows no movement for more than seven business days, contact us and we will open an inquiry with the carrier. Carrier investigations generally take up to eight business days to resolve.

If your order arrives damaged, contact us within 48 hours of delivery with photographs of the outer packaging, the inner packaging, and the affected items, and retain all packaging materials until the claim is resolved.

Packages marked as delivered by the carrier but reported as not received are the responsibility of the recipient. We recommend shipping to a secure address where someone can receive the package. Where shipment protection was purchased or included, claims will be handled under those terms.

8. Refused and Undeliverable Shipments

Shipments refused at delivery or returned to us undelivered will be refunded less original outbound shipping costs and any return shipping charges incurred, once the material has been received and inspected.

9. Research Use Only

All products supplied by ADX Wellness are sold strictly for in vitro laboratory research. They are not for human or animal consumption, are not for diagnostic or therapeutic use, and have not been evaluated by the U.S. Food and Drug Administration. By placing an order you confirm that you are at least 18 years of age and that you are purchasing on behalf of a qualified research institution, laboratory, or facility.

10. Contact

Questions about this Shipping Policy or about a specific order can be directed to admin@adxelite.com.